Refund Policy
We hope that you love Define organic products as much as we do but if you aren’t satisfied with your order, you can reach out to info@defineorganic.com and our Customer Service experts will be happy to assist you in the best way possible.
Cancellations:
All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped, whichever happens first.
In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption
Returns & Replacements:
All orders placed on our website are eligible for return if the product is unused and unopened. The return request has to be initiated within maximum 7 days of delivery and the reason for return should be explicitly stated in the email (We’d love to know what went wrong)
- If the product is received in damaged form, you must write to us within 48 hours of delivery so that we can expedite your replacement request. Please attach a picture of the delivered order for our internal quality checks
- If in case you have received a product that is different from what you had ordered, please notify us within 48 hours of delivery so that we can expedite your return request. To be eligible for return, the items must be unused and unopened
- If any item is missing from your order, please reach out to us within 48 hours of delivery and we will get the remaining items shipped
- We ensure that you receive the freshest Teas but if in case you feel that it tastes bad or stale please do not hesitate to reach out to us within 7 days of the order delivery and we shall send a replacement. Please do let us know what you didn’t like exactly and we’ll sort it out for you.
Refunds:
All refunds will be processed only after internal quality checks. For any refund request, you must share necessary proofs. Our Customer Service team will notify you once the refund request has been approved.
- If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us
- All refunds will be processed to the original mode of payment only
- Define Organic is not liable to process any refund if the request is initiated after 7 days of delivery or if you fail to produce necessary proofs.
